Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the order number or proof of purchase. SIELLA STUDIO reserves the right to review the order before issuing a refund and must meet above standards. 

To start a return, you can contact us at hello@siellastudio.com.au. with your order number and reason for return. More information on this return will then be provided by an email back.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
If you are looking to return our product due to size or change of mind, you are responsible for the return fee. Please note we do not accept returns on sale items. 

 

Exchanges
Exchanges can be made. Items must be in original condition and packaging. All tags must attached. 

To start an exchange, contact us at hello@siellastudio.com.au.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@siellatsudio.com.au.